Privacy policy

Introduction

Welcome to IKKATHAV. We value the trust you place in us and recognize the supreme importance of secure transactions and information privacy. This Privacy Policy describes how IKKATHAV (operated by Vaddepalli Sai Kumar) and its affiliates (collectively "IKKATHAV", "we", "our", "us") collect, use, share, protect, or otherwise process your personal data through our Shopify store.

While you may be able to browse certain sections of the Platform without registering with us, please note that we currently do not offer any products/services under this Platform outside of India, and your personal data will primarily be stored and processed in India. By visiting this Platform, providing your information, or availing of any product/service offered, you expressly agree to be bound by the terms and conditions of this Privacy Policy, the Terms of Use, and the applicable service/product terms, and agree to be governed by the laws of India, including but not limited to laws applicable to data protection and privacy.

Collection of Information

We collect personal data relating to your identity and demographics when you use our Platform, services, or otherwise interact with us. Our primary goal in doing so is to provide you with a safe, efficient, smooth, and customized shopping experience. This allows us to provide services and features that meet your needs and to customize our Platform to make your experience safer and easier.

  • Information You Provide: We collect information such as your name, date of birth, address, telephone/mobile number, and email ID during sign-up or checkout.

  • Payment Information: Some sensitive personal data, such as your bank account, credit/debit card, or other payment instrument information, may be collected with your consent to process transactions.

  • Browsing Information: We may track your buying behavior, preferences, device location, browsing history, and other information you provide. We use this information to conduct research on our users' demographics, interests, and behavior to better understand and serve you. This information is compiled and analyzed on an aggregated basis.

Use of Your Information

We use personal data to provide the services you request. To the extent we use your personal data to market to you, we will provide you with the ability to opt-out of such uses. We use your personal data to:

  • Assist in handling and fulfilling orders.

  • Enhance customer experience.

  • Resolve disputes and troubleshoot problems.

  • Help promote a safe service and detect fraud/criminal activity.

  • Inform you about online and offline offers, products, services, and updates.

  • Request optional online surveys to tailor your experience on our Platform.

Cookies

We use data collection devices such as "cookies" on certain pages of the Platform to help analyze our web page flow, measure promotional effectiveness, and promote trust and safety. "Cookies" are small files placed on your hard drive that assist us in providing our services.

  • Most cookies are "session cookies," meaning they are automatically deleted from your hard drive at the end of a session.

  • You are always free to decline our cookies if your browser permits, although this may prevent you from using certain features on the Platform.

  • We do not control the use of cookies by third parties (e.g., payment gateways).

Sharing of Personal Information

We may share personal information with our other corporate entities and affiliates. We may disclose personal information to third parties when required to provide you access to our Services, to comply with legal obligations, to enforce our User Agreement, to facilitate our marketing and advertising activities, or to prevent, detect, mitigate, and investigate fraudulent or illegal activities related to our Services. We do not disclose your personal information to third parties for their marketing and advertising purposes without your explicit consent.

Security Precautions

Our Platform maintains stringent security measures to protect against the loss, misuse, and alteration of the information under our control. Whenever you change or access your account information, we offer the use of a secure server. Once your information is in our possession, we adhere to strict security guidelines, protecting it against unauthorized access.

Choice/Opt-Out

We provide all users with the opportunity to opt-out of receiving non-essential (promotional, marketing-related) communications from us on behalf of our partners, and from us in general, after setting up an account. If you wish to remove your contact information from all IKKATHAV lists and newsletters, please visit the unsubscribe link in our emails.

Advertisements

We may use third-party advertising companies to serve ads when you visit our Platform. These companies may use information (not including your name, address, email address, or telephone number) about your visits to this and other websites in order to provide advertisements about goods and services of interest to you.

Your Consent

By using the Platform and/or by providing your information, you consent to the collection and use of the information you disclose on the Platform in accordance with this Privacy Policy, including but not limited to your consent for sharing your information as per this privacy policy.

If we decide to change our privacy policy, we will post those changes on this page so that you are always aware of what information we collect, how we use it, and under what circumstances we disclose it.

Grievance Officer & Contact Information

In accordance with the Information Technology Act 2000 and rules made there under, the name and contact details of the Grievance Officer are provided below. Please contact us for any questions regarding this statement.

Name: Vaddepalli Sai Kumar (Proprietor)
Store Name: IKKATHAV
Address: Plot No A/109, Bank colony, Vanasthalipuram, Hyderabad, Telangana, 500068, India.

Email: support@ikkathav.com
WhatsApp: +91 9704609825
Operating Hours: Mon to Sat (11:00 AM to 7:00 PM)